Returns & Exchanges

Returns Policy

EXCESS ONLY has a 14-day return policy: You have 14 days from when your order is delivered to ship/ postmark it back to our studio for a refund or exchange.

Step 1

Please get in contact with our team via Instagram DM or email. Let us know your order number, full name and reason for return.

Step 2

Return the original order with your preferred shipper. Please be sure to send us the tracking number.

Step 3

Once we have received your return, the studio will confirm the condition of your returned items. All approved returns will be issued as soon as possible (currency, account and payment method as used for original purchase).

Please note where a shipment gets lost when being returned via the preferred shipper, EXCESS ONLY will not be responsible to provide a full refund for the lost item in this case.

 

Exchanges

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at excess-only.com

Please note that where the exchanged item is different from the price of the returned item, the customer will bear the cost of the difference.

Refunds

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible.

Please note that if the refund is requested by the customer, we will only refund the monetary value of goods.

Please note:

  • The refund is always credited to the payment method with which the original purchase was made.
  • The refund is always credited in the same currency as the original purchase.
  • The refund is always credited to the purchaser’s account.
  • If the purchase was made with a gift card, a new gift card will be issued.
  • The time it takes to receive your refund depends on the payment method or your credit card provider.
  • If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid — that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
  • If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher.
  • If customers have ordered multiple items to qualify for free shipping, then make a partial return of their order, the price of shipping will be deducted from the customers return.
  • The total refund is for purchased items only. Shipping costs are the customers responsibility.

Important Information

  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them, with tags still attached.
  • If you did not find your country during the checkout process, please get in touch with us to see if we can arrange to ship to you!
  • If your item has been customised, please note we will not be able to refund or exchange your item/s.

Sample Sales

We don’t believe in regular sales, our pricing model is direct to consumer which means that we have tried to eliminate as many third-party markups as possible, leaving you with what really matters — fairly paid factory workers, quality fabrics and well made clothing.

If you do happen to catch one of our sample sales, please note that all purchases are final (item/s cannot be returned or exchanged).

Quality Guarantee

If an item received is classified as faulty and was received damaged, please contact us at only@excess-only.com within 7 days of receipt.

Non-Delivery of Goods

EXCESS ONLY is not responsible for the non-delivery of packages that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address and your package is lost or undelivered, EXCESS ONLY is not responsible.

If you have inputted the incorrect address on your order, CANCEL your order immediately by logging into your account or contact us at only@excess-only.com. Then, place your order again using the correct address. Once your package is processed and shipped, we cannot make any more modifications to your shipment.

Loss of Parcel

In the case that your shipment is lost or damaged in transit; EXCESS ONLY WILL PROVIDE A REPLACEMENT OF YOUR ORDER.

International Shipping & Return Policy

Items must be returned in their original packaging and in a re-saleable condition within 14 days of receipt of your goods.

EXCESS ONLY does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer.

We will only refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, EXCESS ONLY reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by the custom department for recovering the returned package.

You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.

Note: The shipment of any returned product that might be shipped if there’s a problem with the original shipment. If you return a product to us, you’ll be the exporter from the original shipping destination responsible for compliance with all export laws of that country.

When you return goods, please mark your parcel as “returned goods” otherwise it may get held up at customs which will cause your refund to be delayed. 

 

 

 

 

 

 

 

 

 

 

Delivery & Returns

Free delivery for orders over €400 in Europe

DHL Express Delivery to: France
within 1 to 3 days
DHL Express Delivery to: Europe
within 1 to 3 days
DHL Express Delivery to: Worldwide
within 3 to 7 days

If you change your mind or something isn’t quite right with your order, you have up to 14 days to exchange and/or return it.

For more details, read our return policy.

Contact Us

If you have any questions, our team is here to help!

Email us
only@excess-only.com
DM us
Instagram | @excess_only

We look forward to hearing from you.

Join the Waitlist

Can’t find your perfect size or style? Sign up below and we will notify you as soon as the fabric for your desired garment back in our atelier.

We think of ourselves as modern-day treasure hunters. We source high quality surplus, aka excess, and sustainable fabric from European factories, warehouses, mills and even directly from luxury brands.

Production runs are wholly dependent upon the size of each roll when we find it. Therefore, everything we produce is part of a limited edition, making it extra special.

Size Guide

Garment Size

Choosing the right size means less shipping and less waste. Here are the details of our White Strap Dress.

Our stylists recommendation

Enter your measurements below to discover what our EO stylist suggests is the best fit for you, based on your body type.

Body Size

Our EO stylists have created an extensive sizing guide to help you order the perfect fit for your body.

SizeBust (cm)Waist (cm)Hips (cm)
Extra Small76 – 8161 – 6685 – 90
Small81 – 8666 – 7190 – 95
Medium86 – 9171 – 7695 – 100
Large91 – 9776 – 81100 – 105

If you have any questions about sizing or want to discuss custom length options, please don’t hesitate to DM us on Instagram or send us an email at only@excess-only.com

We will happily find you a match!

Sustainability

Learn about this garments sustainable attributes and how it is helping us save the planet, while making it fashion.

  • Made Locally

    We make everything within 150 miles of each fabric source. Not only does this minimise our carbon footprint, but it also means that the producers often have a greater knowledge of these materials because they have worked with them before.

  • Recyclable

    Using natural fibres means that our products can be fully recycled in the future.

  • On-Demand Production

    As a digital-first brand, we are able to produce our clothes on-demand. We produce our garments in small batches, as you order them, in order to reduce over-production, use less energy, and eliminate excess waste. 

  • Artisanal

    Our garments are handcrafted in specialist, family-run European factories and workshops that uphold the standards of traditional high-end manufacturing. Small production ensures there are fewer emissions than mass- produced items, the fashion is personal, and the design process is valued.

  •  

    Vegetarian

    This garment does not contain any animal skins.

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